Question 1

How ordering with Trenchers works

Accepted Answer

Ordering office catering should be simple — and predictable. Order online and add any notes you need (dietary requirements, delivery instructions, timings). We prepare everything fresh on the day. Delivered in refrigerated vehicles directly to your office. Clearly labelled and ready to serve — no heating, no fuss. This is what we do every day for offices across Birmingham.

Question 2

Dietary requirements made simple

Accepted Answer

We cater for dietary requirements every day. Vegetarian and vegan options available. Halal options prepared separately. Full allergen matrix maintained. Platters clearly labelled for easy distribution. If you have specific requirements, add them to the order notes — our kitchen team will take care of the rest.

Question 3

Plans change — that’s normal

Accepted Answer

Office orders aren’t always fixed weeks in advance. If numbers change or you need a small adjustment, let us know as early as possible. Order notes are read by the kitchen team, not ignored by a system. We’re a local business — you can contact us if something needs clarifying.

Question 4

How much food do I need?

Accepted Answer

A quick guide for office orders (so you don’t under-order or waste food). Standard working lunch: plan roughly one lunch portion per person. Long meetings / big appetites: add savouries and/or fruit. Mixed diets in the room: tell us in the notes and we’ll balance it properly. Not sure? Put a note on the order (number of people + type of meeting) and we’ll steer it to the right choice.

Question 5

Will my order arrive on time?

Accepted Answer

We deliver to offices across Birmingham every day and plan our delivery runs carefully. To help everything run smoothly, please include any time requirements, reception instructions, and site access details in your order notes. If your delivery is time-critical (training session, board meeting, etc.), tell us — we’ll factor it into the route planning.

Question 6

Is the food kept chilled during delivery?

Accepted Answer

Yes. Orders are transported in refrigerated vehicles to keep food chilled and in good condition from our kitchen to your workplace. Platters arrive ready to serve and clearly labelled.

Question 7

What delivery details should I include to avoid delays?

Accepted Answer

The most helpful details are: building name, full postcode, reception/entrance instructions, floor or department, a contact name, and a contact phone number if the site is difficult to access. If parking is restricted, tell us where the best drop-off point is.

Question 8

Can you deliver to a specific person or department?

Accepted Answer

Yes. Add the contact name and any internal instructions in the order notes (for example: ‘Reception for Sarah in HR’ or ‘Deliver to Training Room 2’). Clear notes reduce handover delays and make delivery smoother.

Question 9

What if nobody is available to receive the delivery?

Accepted Answer

If your site has reception, security, or a designated drop-off point, include that in the order notes. If access is restricted or the building can’t accept unattended deliveries, please provide a contact name and phone number so we can avoid delays at the door.

Question 10

What if I need to change delivery instructions after ordering?

Accepted Answer

If you need to update delivery instructions, contact us as early as possible. Small changes are often workable when we receive them in time, especially for access notes, contact details, and drop-off instructions.

Office catering delivered across Birmingham — fresh, reliable, no fuss

Freshly made sandwich platters, buffets and office lunches — prepared daily, hygiene-rated, and delivered on time across Birmingham.

Why Birmingham businesses choose Trenchers

How ordering with Trenchers works

Dietary requirements made simple

Will my order arrive on time?