Do you provide individually packaged meals?
Can I customise my order?
Do you cater for gluten-free diets?
What happens if I need to cancel or change my order?
We understand that plans change. Cancellations or amendments can be made up to 24 hours before your
delivery date.
How is the food presented?
All our food is delivered freshly prepared on disposable, compostable card platters ready to
serve. We do use clear plastic platter bags, however, these can be recycled with normal plastic bags. Individually boxed options are also available on request.
Do you provide drinks, snacks, or desserts as well as sandwiches?
How far in advance should I book large events?
For groups of 50 or more, we
recommend booking at least a week in advance to guarantee availability and ensure everything runs smoothly.
Can you label items for allergens and dietary preferences?
Yes, we can clearly label platters or individual boxes so guests know which items are vegetarian, vegan, halal, or gluten-free.
Each platter has a card with a QR code on, when scanned it takes you to our daily ingredients and allergens page.
Here you can also
download our allergen matrix for each buffet segment, ie, sandwiches fillings, savouries, cakes, special requirments.
What areas do you deliver to?
What happens if I do not pay my invoice on time?
The final invoice will be sent the
morning of the catering, and is payable within 14 days of the date of issue. Payment may be made by sterling ,cheque or direct bank account transfer, or the paypal link which can be found on the pdf invoice, Kincaid 1875 Limited reserves the right to charge interest at 8% above base rate per annum or the monthly equivalent on all outstanding balances.
Where we cannot recover the debt, it will be sent to debt collection agents who will intern recover the full invoice costs as well as adding their own fee to the
outstanding invoice.
How ordering with Trenchers works
Dietary requirements made simple
We cater for
dietary requirements every day.
- Vegetarian and vegan options available
- Halal options prepared separately
- Full allergen matrix maintained
- Platters clearly labelled for easy distribution
If you have specific requirements, simply add them to the order notes.
Our kitchen team will take care of the rest.
Will my order arrive on time?