F.A.Q

"You can find our menus on our dedicated 'Menus' page. Just click on 'Menus' in the main navigation area or click shop office catering."

Our delivery charge is £3. This is a flat rate across any order. so no matter if you order for 5 people or 300 people, the delivery charge will always be £3.

"We've made ordering simple! Start by browsing our menus page and selecting your items. Then, follow the easy steps in our checkout process, where you'll be asked for your delivery date, time, address, and billing details."

Sadly we only cater Monday to Friday.

Our minimum order is 5.

Trenchers Hygiene rating is 5*, which is the best there is.

All orders need to be placed no later than 12pm the day before delivery.  However please look out for pop-ups on this website, as some dates will be fully booked.
This means no more orders will be able to be accepted for the fully booked dates.

We do cater for Halal needs, we use a halal certified chicken which can be mixed with tikka and coronation sauces as well as halal sliced meats, and our normal range of fish and vegetarian options to supplement the choice available.

Yes we have been doing vegan sandwich platters for nearly 20 years, at the moment for £27 you would receive 8 sandwiches with fillings such as Violife cheese, hummus, Quorn vegan ham slices, sweet chilli hummus, Quran vegan turkey slices all will with Pures vegan vegetable spread.

Sadly no, we do not get the chance to do anymore orders or even look at our emails until after 12pm due to the volume of orders we have to deal with.

Yes! We can prepare individually boxed meals or platters to make catering easier for meetings, training days, or when you need a grab-and-go option.

Absolutely. If you’d like to swap out certain fillings, add extra items, or create a themed menu, just let us know when placing your order.

Yes, we can provide gluten-free sandwich platters and other options. Just let us know your requirements when you order so we can prepare safely.

We understand that plans change. Cancellations or amendments can be made up to 24 hours before your delivery date.

All our food is delivered freshly prepared on disposable, compostable card platters ready to serve. We do use clear plastic platter bags, however, these can be recycled with normal plastic bags. Individually boxed options are also available on request.

Yes — we offer a full range of extras including fruit platters, cakes, crisps, and bottled drinks to complete your catering order.

For groups of 50 or more, we recommend booking at least a week in advance to guarantee availability and ensure everything runs smoothly.

Yes, we can clearly label platters or individual boxes so guests know which items are vegetarian, vegan, halal, or gluten-free.

Each platter has a card with a QR code on, when scanned it takes you to our daily ingredients and allergens page.
Here you can also download our allergen matrix for each buffet segment, ie, sandwiches fillings, savouries, cakes, special requirments. 

We deliver across Birmingham,  If you’re unsure whether your address is covered, just contact us and we’ll confirm.

The final invoice will be sent the morning of the catering, and is payable within 14 days of the date of issue. Payment may be made by sterling ,cheque or direct bank account transfer, or the paypal link which can be found on the pdf invoice, Kincaid 1875 Limited reserves the right to charge interest at 8% above base rate per annum or the monthly equivalent on all outstanding balances.
Where we cannot recover the debt, it will be sent to debt collection agents who will intern recover the full invoice costs as well as adding their own fee to the outstanding invoice.